Voice assistants
Low-latency speech pipelines with barge-in, accent robustness and telephony integration.
All services
Build & Engineering
Conversational AI & Voice
Assistants that resolve, and hand over gracefully when they cannot.
- 50–70%
- Contained resolution rate
- <1.2s
- Voice response latency
- 100%
- Conversations scored for quality
The problem we solve
Customers forgive an assistant that says it will pass them to a person. They do not forgive a loop. We build conversational systems around resolution rate and clean escalation, wired to the same systems your agents use.
What the work includes
Chat and messaging
Web, in-app and messaging channels sharing one policy, knowledge base and escalation model.
System-of-record actions
Order status, appointments, claims and account changes executed through your APIs with confirmation steps.
Handover design
Escalation triggers, full context transfer to the human agent and no repeated identity checks.
Conversation analytics
Intent trends, containment, sentiment and quality scoring feeding a weekly improvement loop.
How the engagement runs
A sequence you can plan a quarter around.
- 01
Design
Contact driver analysis, containment targets and conversation policy.
- 02
Build
Assistant build, integration and calibration against recorded contacts.
- 03
Tune
Live pilot with weekly quality review before wider traffic release.
Common questions
Before you commit.
- Will it sound robotic?
- Latency and turn-taking matter more than voice choice; we tune both against recordings before launch.
- How do you avoid wrong answers?
- Grounded retrieval, refusal rules and scoped actions — the assistant escalates rather than guesses.
Related practices
AI App Development
Production-grade AI-native web, mobile and embedded applications with offline sync, enterprise SSO and real observability.
ViewAI Agents & Process Automation
Agentic workflows wired into ERP, CRM, ticketing and document systems, with human checkpoints where risk demands them.
ViewGenerative AI & RAG Engineering
Retrieval architecture, fine-tuning, evaluation harnesses and inference cost tuning built for production traffic, not demos.
ViewTalk through conversational ai & voice.
A 45-minute briefing with the people who would run the work — scope, timeline and a straight answer on whether it is the right next step.